24/7 Support

Our 24/7 Help Desk/Remote Support services is delivered by our Manage IT Services team. The support is provided for Network Connectivity, Onsite infrastructure at client premises, cloud-based services and Data Centers across Asia Pacific.

While most IT issues can be solved remotely by our helpdesk, we are also geared up to travel to your site where remote support is not possible. All our engineers are all equipped with a full toolkit of all the IT and Communications equipment essentials to help solve your onsite IT issues. All our engineers are also backed by our 24/4 Global Network and Operations Centre located in Sydney and Melbourne.

Xfibre will take complete care and responsibility for your overall Onsite or Offsite IT infrastructure, hosted services, and your critical systems maintenance requirements. We are known for being one of Australia’s most responsive IT Support providers by our clients.